Online Appointment System Help Desk

www.beautybyus.com

BBU Online Appointment System

• Precise • Reliable • Confirmed • Online Booking •

everyone can book from home or office 24/7

Salons | Spas | Call Centers | Barbers | Therapists | Stylists | Anyone

Appointment System Help Desk

Membership

I am a client of a business. Where do I sign up.
How do I change my password.
Can I change my e-mail address.
I forgot my password and user name.
I didn't receive my password after signing up. What do I do.
I am a client member but need a business membership.

Appointments

What route do clients take when booking an appointment.
How do client members check upcoming appointments.
How will clients know how much time to book for an appointment.
Can a client book with more than one business.
What is the minimum restriction on clients.
How do we record a call-in appointment.
Are all client appointments recorded in their appointment center.
Who sees client names in the appointment book.
Can a client cancel an appointment.
Can we invoice a client when they book online.
Can two members book into the same time slot.

System Topics

What is online booking anyway.
Can I see a working demonstration.
What makes this system different from the rest.
What is a personal appointment center.
Can I get a copy of this software.
How will my clients find me in this big system.
Can I display pricing in my own currency.
Why do I need a banner.
Where can I get a custom banner.

Business Subscriptions

Can I see my appointment book in action before paying.
What are my subscription options.
Can I keep my appointment book private.
Why isn't this free.
As a business how do we pay for this service.
Why do I need to verify my credit card with Paypal.
Can a subscription be changed.
How do I add more columns to my appointment book.
Where is my business account balance.
What is the renewal date for my subscription.
Can I get a refund if this system isn't for me.

Home Pages

What is the URL of my home page.
What features do the home pages include.
Can my home page be public and my appointment book private.
Can I upload my own images for my home page.
Do the images have to be a particular size and type.
Where are the instructions for my clients.
Why is Google Map is not opening at my street address.
How can I see my street view in Google Map.

External Link Package

What is the external link package.
How do I link into the system from my own web site.
Are there framesets I can download and modify.
How should I set up my other pages.
Will clients return to my site after booking.
What can I do if my free host does not permit uploads.

Business Controls

I am going to do this so where do I start.
What is a column and how many do I need.
What is a hidden column.
Can an owner designate a manager.
Can each manager set up their own business.
We all work different hours. What should we do.

Navigation

Where are the instructions for the appointment book.
Where are the instructions for the appointment calendar.
How do I navigate the BBU Search results.

More System Topics

Can we get this system for our company's use only.
How do I explain the booking process to my clients.

Outgoing E-mail Notices

Do clients receive an appointment reminder.
Will the owner be alerted when a client books online.
Who receives an alert when a client cancels.
Who receives incoming e-mail from clients.
Who receives cancellation notices.
Are there other types of system notices.

Security

Who grants authorization to use an appointment book.
Can access to an appointment book be restricted.
What happens when a business suspends a client.
The 3 Strikes Policy and membership termination.
Will other users see my e-mail address.
Can non-members send me e-mail from my home page.

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